To make a booking, you will need to setup a free account. This account will have a single login and hold all the reservations you make for all your clients. After you have created an account, simply research the activity you are interested in and add it to the shopping cart. The booking engine will then walk you through step by step.

Once you have entered your client's information, the booking engine saves that data allowing you to rapidly book multiple activities for your clients. With 24/7 access to their reservations, you know exactly what was booked and all the details for the activity.

How far in advance should I book my client's activity?
Many activities sell out weeks or even months in advance. In fact, you may be disappointed to find that not only is the chosen activity sold out, but most other activities are sold out as well. Hawaii is a very popular destination, so to avoid disappointment, book as early as possible.

Booking an activity requires that you use a cookie-enabled browser (all modern browsers are cookie-enabled). A cookie is a "key" to your account, and without that, there is no way to unlock it. The cookie is your key, and it is kept by your browser. The cookie is a simple encoded text file that acts like your personal key.

Beyond that, simply add any activity to your clients account and proceed to the checkout when you are ready to book it. If you have any questions, please feel free to contact us anytime via the Contact Us page.

Canceling or changing your order is done by logging in to your account and following the links to "Cancel a Reservation" or "Change a Reservation". Both actions are governed by the Terms of Use agreement and the Cancellation Policy of the site.

If you have a problem with an order, please feel free to contact us anytime via the Contact Us page. We will expedite your request if you put "Order Problem" in the subject line.

To manage your global account, simply login. If you do not have a global account, one will be created for you when you apply for a free account. Once you have logged in, click the "MY ACCOUNT" link at the top of any page.

If you have problem logging into your account, you can have your password sent to you via the Forgot your Password page. If there is another general issue with logging in, please don't hesitate to contact us. Be sure to put "problem logging in" in the subject line.

The password to your account can be emailed to you by visiting the Forgot your Password page. To receive your password, you must answer the question that you wrote when you created your account. The password will only be emailed to the email address that you entered when you created your account.

A voucher is a ticket to each activity that is booked. Like an airplane ticket, a voucher is required for entrance to the activity. Each voucher has a unique identifier and a bar code and can only be used once. A voucher may be for one or more individuals who are booked for a specific activity at a given time.

When the activity has been confirmed, your voucher will be available for printing from your account. Simply log into your account and click on your client's name and then the "Voucher" link. Optionally, you may wish to create a "client" account for your client and let them printout their voucher from there.

Yes, a voucher is required for admission to the activity you have booked.

You can print a voucher on any printer connected to your computer. Simply click the "Print Voucher" link. In addition, your client may print out their voucher by logging into an account you create for them.

The privacy policy can be found here.

The security of your credit card and other personal information is of utmost importance.

HawaiiRez.com takes every precaution to protect your information. When you submit sensitive information via our website, the information is protected both online and offline. When you enter sensitive information (such as credit card number or address) in a form, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as the purchase form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your information offline. All of your information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (our customer service team) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices.

Gift Certificates are currently not available. You may of course elect to book an activity for a friend or family member and pay for it yourself. Please contact us if you would like more information on booking an activity as a gift.

Our cancellation policy is clearly stated on our Cancellation Policy page. To cancel an activity reservation, simply login and follow the links to "Cancel a Reservation".

You may make changes to an activity, such as time, date and number of persons, as long as those changes comply with our Terms of Use and Cancellation Policy. To make changes, simply login to your account and follow the links to "Change a Reservation". Please note that changes to a confirmed reservation are not possible. To increases the size of a party for a given activity, you will need to create a new reservation for the additional participants. Please note that additions to any party are not guaranteed until confirmed. As all reservations are made on a "space available" basis, booking as far in advance as possible is highly recommended. Many activities sell out weeks and sometimes months in advance, so it is best to finalize plans early.

All advertisers are welcome to contact us regarding advertising initiatives via our advertising page. All correspondences will be kept strictly confidential.

Directions to the activity are available on the activity's webpage in the "Driving Directions" section. We suggest you print out that section. Additionally, "Driving Directions" for an activity that you have booked are available by logging in and clicking on the activity link.

Simply put, cookies are a text file which we ask your browser to save. This piece of text is completely harmless. It looks like "abcdefghijklmnop123456789". The reason this piece of text is required is simple too: the World Wide Web is built on "respond and forget" technology. Basically, that means that when you ask for a web page, the server sends it to you and then forgets who you are. A cookie is a "key" so that our server can remember you.

In the same way that your automobile wont work without a key to start it, without a cookie to remember you, the shopping cart will not work.

If you would like further information about cookies, we suggest you do a Google search for "cookies".

Below are instructions for enabling cookies in your browser. If you have trouble, please feel free to contact us.

Enabling cookies on your browser. Microsoft Version      Instructions Internet Explorer 6.0 (Windows) Select Tools menu and scroll down to Internet Options and click on the "Privacy" tab Click on the "Advanced" button Check the box next to "Override Automatic Cookie Handling" Check the box next to "Always allow session cookies" Internet Explorer 5.0 (Windows) Select Tools menu and scroll down to Internet Options and click on the "Security" tab. The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options. Internet Explorer 5.0 (Macintosh) Go to the Edit menu and scroll down to Preferences Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected. Internet Explorer 4.0 (Windows) Select View menu and scroll down to Internet Options and click on the "Advanced" tab. Scroll down until you see the word "Cookies" and verify that the circle next to "Always accept cookies" is selected. Internet Explorer 4.0 (Macintosh) Go to the Edit menu and scroll down to Preferences Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected. Netscape Version Instructions Communicator 4.x (Windows) Click the Edit menu and scroll down to Preferences Select "Advanced" To enable: Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server". To get a prompt: Check "Warn me before accepting a cookie" and select "Accept all cookies" or "Accept only cookies that get sent back to the originating server" Click "OK" Communicator (Macintosh) Go to the Edit menu and scroll down to Preferences Select the Advanced option and then check the Accept Cookies box

 

The whales are here in Hawaii from mid-December until the end of April and may be visible at other times of the year as well. Whale watches are available throughout the season and any ocean excursion will provide you with a chance to see these magnificent creatures.

All information regarding taxes is located in your account. Simply click the MY ACCOUNT link at the top of any page (login required). On that page, scroll to the bottom to the Taxes section.

Looking for an activity? HawaiiRez.com lists activities for all the major Hawaiian islands. Can't find an activity? Start with the island and narrow it down from there. You can quickly see all activities for an island on the Browse By Island page. But the best way to find an activity is to use the Research page. At the top of the Research page, you will find a search box. Type in a simple word related to the activity you wish to find. For example, if you are looking for a luau on Maui, type "luau" and select the Maui radio button. For an example of this search, click here.

All of your client's reservation and other information is located in your account. Simply click the MY ACCOUNT link at the top of any page (login required). On that page, scroll to the bottom to the My Clients section.